Engati: Omnichannel AI Chatbot Platform

ENGATI SERVICE OVERVIEW Engati is a chatbot platform focused on omnichannel customer engagement. The platform provides tools for automating communication through websites, messengers (such as Facebook Messenger, WhatsApp), email, and other channels. Engati's main goal is to help companies improve customer service, reduce response times, and increase the efficiency of support services. Engati offers a visual chatbot builder, which allows users without programming skills to create complex and multifunctional chatbots. The platform also includes tools for data analysis, machine learning, and integration with various business systems. ## KEY FEATURES Engati provides a wide range of features that make it a powerful tool for automating customer communication: - Omnichannel: Support for multiple communication channels, including website, Facebook Messenger, WhatsApp, Telegram, email, and others.

• Visual Chatbot Builder: Intuitive interface for creating chatbots without the need for programming.
• Natural Language Processing (NLP): Using machine learning to understand and interpret user requests.
• CRM and Other Systems Integration: Ability to connect to existing business systems such as Salesforce, Zendesk, and HubSpot.
• Analytics and Reporting: Tools for tracking chatbot performance and analyzing customer interaction data.
• Multi-Language Support: Ability to create chatbots in different languages to serve a global audience.
• Live Chat Handover: Ability to switch the conversation from a chatbot to a live agent in real-time.
• Bot Templates: Ready-made chatbot templates for various industries and tasks. ### MORE ON FUNCTIONALITY The visual chatbot builder allows you to create conversation scenarios, add buttons, images, and other elements. Thanks to this, even users without programming experience can create complex chatbots. The NLP feature allows chatbots to understand natural language, recognize user intentions, and answer their questions more accurately. This significantly improves the chatbot interaction experience. CRM integration allows you to automatically collect and update customer information, as well as personalize chatbot responses based on available data. ## TECHNICAL FEATURES Engati is developed using modern technologies and provides high performance and scalability. The platform operates in the cloud, allowing users to access it from anywhere in the world. Main technical features: 1. Cloud Platform: Ensures availability and scalability.

2. API: Provides the ability to integrate with other systems.
3. SDK: Tools for developing custom integrations and extensions.
4. Security: Protecting user data using modern encryption and authorization technologies.
5. Monitoring: Tools for monitoring performance and stability of the platform. ## PRICING PLANS Engati offers several pricing plans that differ in functionality and usage volume. There is both a free pricing plan and paid pricing plans for small, medium, and large businesses. The free pricing plan allows you to evaluate the main features of the platform, while the paid pricing plans offer advanced functionality and support. Main pricing plans: - Free: Free pricing plan with limited functionality.

• Professional: Paid pricing plan with advanced features and support.
• Enterprise: Paid pricing plan for large companies with individual requirements. The cost of pricing plans depends on the number of messages, the number of bots, and other parameters. Detailed information about pricing plans can be found on the Engati website. ## FINAL VERDICT Engati is a powerful and user-friendly platform for creating and managing chatbots. It offers a wide range of features that allow you to automate customer communication and increase business efficiency. The visual chatbot builder makes the platform accessible to users without programming skills, and integration with CRM and other systems allows you to personalize chatbot responses based on available data. Advantages of Engati: - Omnichannel
• Visual Chatbot Builder
• Natural Language Processing (NLP)
• CRM and Other Systems Integration
• Analytics and Reporting
• Multi-Language Support Disadvantages of Engati: - Limited functionality in the free pricing plan
• Higher cost compared to some competitors
• Requires time for training and setup Overall, Engati is an excellent choice for companies that want to automate customer communication and improve customer service.